Please try these steps if you’re having problems with your connection during gameplay.
Note: These are advanced networking changes. If you're uncomfortable making these changes, contact your Internet Service Provider (ISP) for help. Make sure you follow the steps in your router’s manual for specific instructions about your hardware.
Use a wired connection
- Hardwired connections can be much more reliable than wireless ones. If you're playing using Wi-Fi, try hardwiring your device to your router.
- Mobile and satellite connections are also less stable than broadband. Play using a wired broadband connection if you can.
Move your device closer to your router
- A router’s range can be pretty short. The further away you are from it, the more likely it is to have a weak connection. Try putting your router as close to your device as possible.
Check your router isn’t blocked
- Depending on the location of your router, it might be harder to pick up its signal. Put your router out in the open with the antenna, if there is one, pointed in the direction of your device to see if you get a stronger signal.
- Walls and large objects can interfere with your router, and so can other electronics (like microwaves) since they transmit their own signals. If your router is blocked by something, like if it’s under your bed or hidden in a cabinet, it’s harder for the connection to get to your device.
Change your Wi-Fi channel
- If you live in a highly-populated area, like an apartment complex, there can be lots of interference from other nearby networks. Changing your wireless channel can limit that and make your wireless connection more stable.
- Imagine that everyone in apartments and houses near you is blasting different music or watching TV at a high volume. It makes it that much harder for you to hear whatever you’re listening to.
- Switching your wireless channel can be like putting noise-canceling headphones on your connection, making it clearer and less “noisy.”
- Contact your Internet Service Provider (ISP) for help finding and switching to a less busy wireless channel.
Run a speed test
- You can get an overview of how fast and stable your connection is by running a speed test. You can run a Google speed test here.*
- Run a few tests to see what your averages are. If they change a lot with each test, your connection isn’t as reliable as it could be.
- Talk to your ISP to make sure you’re getting the speeds and reliability that you’re paying for.
- Remember, the speed of your internet connection doesn’t guarantee that it’s stable. Fast and unstable connections can cause as many problems as slow, steady ones.
Check your device’s date and time
- If the date and time on your device are wrong, it can cause issues.
For more guide or information, please visit EA Help page: https://help.ea.com/en/help-home/